| ADG
Infotek offers Business Application Deployment Services for
business critical applications including the Enterprise Resource
Planning (ERP) and Customer Relationship Management (CRM)
applications.
Based on our expertise, we have
evolved processes and methodologies to handle the complex
implementations of ERP and CRM applications in different business
scenarios. All our implementation projects follow a well defined
methodology.
ADG Business Application Deployment Services include:
Business Consulting
Application Configuration and Customization
Training
Ongoing support
Business Consulting
Every business has its own unique business model and requirements.
There is no one application that can be said to fit to all
the needs. Therein lays the need of consultants who can help
the clients in choosing the right application that best suits
their current and future business requirements. Our experienced
consultants work with clients to identify and prioritize their
core needs. This helps the clients undertake a focused implementation
to derive the maximum benefit out of the implementation.
Application Configuration
and Customization
Based upon the core requirements of the client any out of
the box application requires to be configured and customized.
This is a highly specialized work that requires certified
and experienced developers. This phase of the project can
be carried out at the client site (onsite) or at our development
center (offsite).
In the off site model, we execute the project at ADG Infotek
offshore site. We interact with the subject matter experts
(SMEs)and business owners from the client side to clearly
understand the requirements. These happen by way of emails
and conference calls. We have evolved and put in place a detailed
information gathering process and review/monitoring process
that the development team follows
Please refer to our Software
Development services section to learn more about our software
development and customization capabilities.
Training
User adoption is the most critical element of the rollout
of a new business application. Based upon our experience of
implementing business applications we have come to the conclusion
that unless the end users are bought into the usage of application
the entire effort of developing the application can go down
the drain. The easiest and most effective way of buying in
the end users to use the application is through professional
training.
Training has two aspects
Ongoing Support
We provide ongoing support for applications deployed by us
as well as applications implemented and deployed by other
vendors. We offer end to end support services from help desk
management to the actual trouble shooting and problem resolution.
For details on help desk management please refer to our inbound
call centre services section.
|
